Refunds may be issued under the following circumstances:

Non-Delivery of the Product: If the buyer does not receive the item purchased.

Significantly Not as Described: If the item received is significantly different from the description provided by the seller.

Damaged Items: If the item arrives damaged and the damage was not disclosed in the listing.

To request a refund, the buyer must:

Contact the Seller: Attempt to resolve the issue directly with the seller through MotoXchange’s messaging system within 7 days of receiving the item.

File a Claim: If the issue is not resolved with the seller, the buyer can file a claim with MotoXchange support at [support email/contact form link] within 14 days of receiving the item. The claim must include:

• Order number
• Details of the issue
• Photos of the item received (if applicable)
• Any correspondence with the seller

MotoXchange will review the claim and may request additional information or evidence. We aim to resolve all claims within 30 days of receipt.

Sellers are responsible for:

• Accurately describing their items
• Providing clear photos
• Ensuring items are appropriately packaged for safe delivery

If a refund is granted due to the seller’s failure to meet these responsibilities, the seller may be held accountable for the refund amount, including any associated shipping costs.

MotoXchange’s 8% commission on motocross gear and parts is non-refundable, except in cases where the refund is issued due to an error or fault on the part of MotoXchange.

The following situations are not eligible for refunds:

• Change of mind or buyer’s remorse
• Items damaged due to misuse or improper handling by the buyer
• Transactions conducted outside the MotoXchange platform

If you have any questions about our refund policy, please contact us via email email.