Once we receive your complaint, we will:

Review the details and investigate the issue.

Contact you if additional information is required.

Offer a suitable resolution, which may include a replacement, refund, or store credit depending on the case.

If you are not satisfied with the resolution provided, you can escalate the matter by:

Requesting a review by a senior representative.

If the dispute remains unresolved, seeking mediation through an independent consumer protection body in your country.

For product-related complaints, please refer to our Returns & Refunds Policy for details on eligibility, procedures, and timelines.

All disputes shall be governed by the laws of Portugal and handled in the relevant courts of jurisdiction.  We appreciate your cooperation and strive to improve our services based on your feedback.

For further assistance, please contact us at info@motox-change.com